Frequently Asked Questions

How accurate are the colour swatches?

Whilst every effort is made to ensure blinds match swatches, dye batches from our manufacturers may vary. Unfortunately, we cannot guarantee an exact match on our wood samples unless paint finished, as wood is a natural material and does vary slightly in grain and shade, although we are very accurate with our stains.

Is there a delivery charge?

Delivery is FREE within mainland UK (Please note that some postcodes in Scotland are not included and the relevant charge will be displayed in your shopping Cart) on all orders over the value of £149 for all standard deliveries. We can make deliveries to all other destinations but the relevant charges will apply, these will be added to your basket before final payment. Saturday delivery or time slots are available at additional cost.

How soon can I expect my delivery?

Shortly after you place your order you will receive a confirmation email and although delivery within our manufacturing times cannot be 100% guaranteed, we will do our to ensure goods are delivered within this period or soon afterwards, Most orders are completed within 5-10 working days from receipt of order. Please be aware that Roman blinds, Wooden blinds and Perfect Fit Wooden Venetian blinds may take up to 15 working days.

How will my personal details be used?

We will only use your personal data to fulfil your requests for our products and services, and we assure you that none of your data will not be passed on to third parties, sold, or rented. We will keep you informed on our products, promotions and services only if you have consented to receive such information. For more details please refer to our 

Can I order over the phone?

Yes you can. You can call us on 01205 601 115. We can take credit card orders over the phone, give advice on what you need and discuss any special requirements you may have.

Why are your blinds so reasonable priced compared to some other sites and local blind companies?

We can afford to sell our blinds for less than many of our competitors as we manufacture all of our blinds at our factory and sell online directly to the public. Most blind manufacturers sell only to the trade, who will then put their mark-up on the price, making for a much more expensive price. We can offer a much larger selection and top end systems such as Louvolite, Hunter Douglas, AG Textiles, Decora, Amo and Eclipse at amazing prices.

Who delivers my blinds?

All blinds are delivered by our national courier. The courier used will be either UPS or XDP. This is our standard service and deliveries are made on weekdays between 7am - 5.30pm. The deliveries are usually made in the morning but this can't be guaranteed.

Can I specify a special time for my delivery?

Yes. We can arrange a specific time slot for your delivery, e.g. before 10am or Saturday delivery. This service is offered at an additional charge and is selectable at checkout, please note that we do not hold responsability for failed deliveries, you will need to contact either UPS or TNT to organise re-delivery.

Do you deliver internationally?

Yes. We offer delivery throughout Europe and the rest of the world at a very reasonable prices. Some of our customers are based as far as Australia. We now have shipping prices intergrated at checkout, and you can get a quote for your delivery cost before you even proceed to the checkout.

Is it safe to use my credit card online?

Yes. Our website is encrypted through a Secure Socket Layer (SSL). This is shown by the padlock symbol, located to the right of the address bar on an Internet Explorer browser and is also shown by the address, on all payment pages, beginning 'https' instead of 'http'. We use PayPal and SagePay. Neither of these payment methods require you to fill in your details on our site, instead you will be redirected to SagePay or PayPal. We recommend paying via SagePay for any payments with credit cards or debit cards

How do I order free samples?

Whilst you are browsing the many different swatches of fabrics and slats we have you will notice a "Free Sample" button. Just click this to have your chosen fabric added to your cart, which you can view at any time by clicking the cart icon at the top of the page. Simply checkout as normal - all of our samples are free of charge and normally delivered next day in first class royal mail post.

Is there a limit to how many samples I can order?

Yes you can order up to 10 free samples at a time. It is always advisable to order a sample to check it is exactly what you are looking for. What you see on your screen can look different in reality, as colours can seem a lot different even between different monitor types and different web browsers.

Need to ask us a question? Just phone us, we are here to help. You can call us on: 01205 601 115